How do I return my order?

1. All items need to be sent back to us (including the boxes/packaging) in perfect condition, unused, unwashed and with the original packaging intact.

2. We strongly advise that all goods be returned via a recorded method of delivery (i.e. Royal Mail signed for, Royal Mail Special Delivery or via a courier) and that you get a ‘proof of posting’ certificate from your Post Office or carrier. This will cover you if the goods are lost in the post. Mia Jafari London Ltd will not be held responsible for any returns that do not reach us and you will remain billed for lost items.

3. Mia Jafari London Ltd does not cover the cost of returns (unless stated otherwise).

4. To return a product please email info@miajafari.co.uk with your order number and RETURN in the heading and we will send you a returns form.

Refunds will be processed within a maximum of 15 days after receipt. You will receive an email to confirm once the refund has taken place but it may take a few days to show on your bank statement.

Please note we will only refund the postage and packaging charge for sending the product to you if the product is damaged, faulty, or does not match your order.

Exchanges will be dealt with as soon as we receive your returned goods. If the exchange is for something of a higher value we may require some of your card details again. Alternative products can be exchanged according to our stock availability. If we do not have the desired replacement you will receive a full refund and an email confirming this.

Sale and Discounted Items
Items on sale or discontinued items can only be returned within 7 working days starting the day after delivery to you.

Suspected Faulty Goods
In the rare and unfortunate event of your item is faulty, please accept our apologies and contact us to discuss your options.

For UK customers, please return any suspected faulty items via either Royal Mail Recorded, Signed For or Special Delivery. On further inspection, in the event that your goods are deemed faulty we will reimburse your return postage fee up to the value of £7.50, back onto your card. This does not affect your statutory rights.